In the event of a teacher not being satisfactory, or there being a safeguarding concern raised during the assignment, please notify your account manager straight away. The account manager will suspend the profile of the teacher and an investigation will follow.
We have a full complaints policy which is available on request.
Your feedback is very important to us. We are very proud of our teachers and the service we provide. If this service or the calibre of a teacher is not up to scratch then we need to know about it.