At Teacher Booker, we pride ourselves on only working with schools who we are confident can provide excellent support to teachers placed there via our platform. However, we are sensitive to the fact that unforseen issues may arise during a job and that these will need to be dealt with appropriately.

If you are having any issues in school, your first point of contact should be the individual you have been assigned as a line manager. In many circumstances this will be the individual who booked you using the app - however it may alternately be a permanent teacher, head of department or a figure on the senior leadership team. Issues to do with specific students, responsibilities etc. should be referred internally. 

If you feel that you are not being supported in the resolution of your issue or the nature of your issue cannot be discussed within the school, you should contact the Teacher Booker team. We can be contacted by e-mailing support@teacherbooker.com. We will get in touch with you as soon as we can to discuss the issue and help you decide the best way to move forward. If necessary we will speak to the school on your behalf to ensure a speedy resolution. 

What if I can't attend a job I've accepted?

When you accept a job, the expectation is that you will attend.

In highly exceptional circumstances, you will be permitted to terminate your agreement to work with a school before you have started the job. Such exceptional circumstances would include severe illness, family bereavement or similar.

In such a circumstance, you should contact the school as soon as possible using the phone number provided as part of the job description. This will allow them to cancel re-post the job on Teacher Booker or make alternative provision. You should also e-mail Teacher Booker at support@teacherbooker.com as soon as possible to provide details of the circumstances. This will be followed up by our team who will contact you by phone/e-mail.

Please be aware that we treat failure to attend booked jobs with the utmost seriousness. Failure to do so without notifying the school will result in immediate suspension of your Teacher Booker account. Similarly, serial failure to attend jobs, whether you have notified the school or not, will result in account suspension.

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